CompanyAt Fuldis, we understand that the returns process is a crucial part of the consumer process.
We work with you to see which returns management process represents your business.
With our returns management service, you retain full control of the process in line with your returns policy. You choose what happens to returned items. After inspection we can re-stock them, or forward them to you or discard them.
We analyse the current state of play, by digging, probing and understanding all aspects of your business - we call this "The Today" Phase.
We now have an understanding of "The Today" and have understood the needs, having this knowledge we curate a comprehensive strategy - we call this "The Future" Phase.
Having "The Future" Strategy in place we now take this into realisation, using the TCIG plethora of services to implement and deliver all aspects. We call this the "Lets Do It" Phase.
Now having implemented the strategy, we monitor, reflect, analyse and audit the results for the success and learnings, We call this the "Lets Scrutinise Phase.
Customer service as much as you may think it is process driven it is actually driven by the customer
Consultants that sit on the fence is simply not us. We like to be known as Strategists
With a team of curators and strategists we deliver holistic cross channel marketing and communication solutions
