Connecting emotionally with the customer makes the journey seemless

Your customers are our customers too.

Customer
Service.

At fuldis we are fulfilling people so customer service is at the heart of everything we do. Armed with our expertise and connections we will get your orders out rapid, in return bringing you customer satisfaction and kerrching.

Online 24/7 Customer Service We make the fulfilment process effortless for you so that you can focus on the wants and needs to grow your business. Preserve yourself and hire us to for your fulfilment needs. Everyone’s a winner and we’re all ever evolving.

Make customers a walking advert for your brand through trust & flawless Customer Service.

Instil trust with our customers.

We don’t just pick pack and deliver, we make sure our attention to detail is on point, when it comes to delivering a cohesive world class customer service. Your customers are our customers too. You can trust us to handle their order with great care.

You Don't Close a Sale, You Open a Relationship

We understand customer service is about emotionally connecting with the customer making their end to end Journey seamless. Managing each situation efficiently and working with you and your customers we can provide rapid responses to stock and fulfilment queries.

Your Data is safe!

We are GDPR complaint and use trusted cloud-based systems and technology connecting you safely and securely between order management systems, marketplaces and shopping carts.

You can trust Fuldis to take care of the following:

✓ Ensuring all packages are dispatched in line with your Service Level Agreement
✓ Tracking your consignments and resolving any delivery/returns issues
✓ Facilitating stock takes and cycle counts of your products
✓ Providing quotations and global shipping advice
✓ Managing any back orders
✓ Providing direct daily communication and account management advice

Our approach

1

We analyse

We analyse the current state of play, by digging, probing and understanding all aspects of your business - we call this "The Today" Phase.

2

We strategise

We now have an understanding of "The Today" and have understood the needs, having this knowledge we curate a comprehensive strategy - we call this "The Future" Phase.

3

We deliver

Having "The Future" Strategy in place we now take this into realisation, using the TCIG plethora of services to implement and deliver all aspects. We call this the "Lets Do It" Phase.

4

We monitor

Now having implemented the strategy, we monitor, reflect, analyse and audit the results for the success and learnings, We call this the "Lets Scrutinise Phase.